SHIPPING POLICY

We will email confirmation of dispatch when your order is complete and has been posted, a tracking code will be included.

All items delivered to the UK are sent free of charge unless a premium service is requested. The service used will generally be Royal Mail Second Class Postage.

Premium despatch is possible using Royal Mail or Evri with the option of:

Special Delivery (Signed for, tracked, insured & guaranteed by 1pm) price: £7.50
First Class Signed for, (Signed for, confirmation of delivery) £3.50
Evri Next Day Parcel £7.50.

Please note that the 48 hour (2 business day) turnaround time stands, even with Next Day dispatch.

RETURN & EXCHANGE POLICY

If your order does not meet your expectations or if you have simply changed your mind, the Distance Selling Laws state that your order can be cancelled up to 14 days after the order is delivered.

Unfortunately bespoke, personalised and engraved items are exempt from this regulation.

Please email lucylovesbylucy@gmail.com to notify us about your return, with your name, address, order number, we will reply to acknowledge receipt of this. We expect you the customer to return goods to us in an unworn/unused state and in the original packaging, it is your responsibility to ensure that the parcel is safely delivered to us at your own cost; we suggest using Royal Mail Special Delivery. We will email to confirm receipt of your order and a full refund will be given within seven working days using your original payment method.

At Lucy Loves, we hold customer satisfaction very highly and our quality control standards are paramount. If you discover that your item is faulty, please email us at lucylovesbylucy@gmail.com within 14 days from receiving it. We will contact you and ask you to return the item using Royal Mail Special Delivery service (initially at your cost) to allow us to assess, repair or remake. Please include your contact details and order number (ideally a copy of the invoice) with your returned item. Lucy Loves will refund the postage cost for faulty items. We will confirm by email, that we have received your returned item and advise you of the next steps.

Due to hygiene reasons we cannot exchange earrings unless they prove to be faulty.